Northern Ireland, Offshore Islands and Worldwide are subject to additional Carriage Charge surcharges. Please email with delivery details for carriage charge information prior to placing an order.
Returns
Returns can only be accepted with a fully completed returns form, please email returns@FactionBikeCo.com to request a returns form. We reserve the right to refuse to accept returns which are not made in the original packaging and in a resellable condition. Should any returns be refused we will notify you in writing with a full explanation. Any goods which are returned (posted) after the 7 day period will be subject to a restocking fee of 15.00.
Please email returns@FactionBikeCo.com within three days should you wish to make any returns. Where you are cancelling your contract and have received your goods please note that 3 working days notice is required to cancel this contract starting on the day after the day you receive the goods from us. We would remind you that once you have notified us of your desire to cancel the contract, a legal requirement exists for you to take good care of the goods. You must return the goods to us at your cost to the returns address on the return form. We advise you to ensure the goods are adequately insured during any return journey. If you have not returned the goods within 7 days of cancellation or if you request we can collect the goods from you, at your cost. We shall refund the total amount of money paid for the goods, less any costs to collect the goods if required or carriage costs if applicable, within 30 days starting with the day on which we receive the goods back and provided we have accepted a notice of cancellation in writing. Please email returns@FactionBikeCo.com prior to making any return. We reserve the right to refuse the return of goods that have not been used for their intended purpose or used inappropriately.
Faulty Goods
FactionBikeCo will endeavour to ensure that all goods purchased arrive in perfect condition. In the unlikely event that this is not the case, please email returns@FactionBikeCo.com within 3 days of the delivery date. We will contact you to arrange replacement goods or a full refund. We accept liability limited to the nett invoice value charge of the delivered goods, in the event of any goods purchased and delivered being defective.
Claims for Damage, Shortage or Non Delivery
Claims for damage, shortage or non delivery must be advised by email within three days of the date of delivery. FactionBikeCo reserve the right to refuse acceptance of claims for damage, shortage or non delivery after that time.
The items for sale on the FactionBikeCo store are for off-road use and are not intended to comply with highway construction and use regulations in all countries. We cannot be held responsible for injury or loss caused by misadventure or inapropriate use of bicycles or components.
